Post by account_disabled on Jan 23, 2024 3:59:48 GMT -5
The call center can be compared to the dashboard of an airplane or car. It immediately shows whether everything is going according to plan. Are calls coming from advertisements, are there mJarvis' Buttive missed calls, etc. We have radically updated the call log and added a message log. Read what has changed in Ringostat due to this. Reading time: 8 minutes What is Ringostat Call Center Call log 2.0 Beta: what has changed? Message log What is Ringostat Call Center The Call Center is a section of your Ringostat personal account. He contains: call log of the “old edition”; updated Call Log 2.0 Beta; message log; report on missed unprocessed calls.
Ringostat Fax Lists call center All of these selections contain information about requests, arranged in chronological order. And it can already be sorted at your discretion. We will talk about all these reports below, except for the last one. You can read about it in a detailed article - “Ringostat update: report on missed unprocessed calls” . Call log 2.0 Beta: what has changed? Daria Sheina, Ringostat “The call log has changed little since the creation of Ringostat. It has always been a table where for each call there is the caller’s number, call status, where they called, advertising source, etc. On the one hand, it is informative. On the other hand, there is a lot of data, so it is difficult to quickly notice key changes.
To make the information as clear as possible, we have added graphs for the main indicators. Therefore, now the user can immediately see if any of the indicators has decreased or increased.” Daria Sheina, Business Analyst Ringostat Ringostat specialists also changed the design of the report to make it more understandable and attractive. Having entered the call log 2.0 Beta, the user sees a graph on the first screen. At the top you can select the time range for the data you want to see on the chart. And click on the squares with the indicators that you want to display as a curve: total calls; received calls; targeted calls; requests from new users; the total duration of all conversations; how long did the conversation last on average? How long did the average customer wait on the line? New call log Ringostat The new call log also has a table with data - only it is displayed below: New call log Ringostat If desired, you can easily collapse the graph and go straight to the table.
Ringostat Fax Lists call center All of these selections contain information about requests, arranged in chronological order. And it can already be sorted at your discretion. We will talk about all these reports below, except for the last one. You can read about it in a detailed article - “Ringostat update: report on missed unprocessed calls” . Call log 2.0 Beta: what has changed? Daria Sheina, Ringostat “The call log has changed little since the creation of Ringostat. It has always been a table where for each call there is the caller’s number, call status, where they called, advertising source, etc. On the one hand, it is informative. On the other hand, there is a lot of data, so it is difficult to quickly notice key changes.
To make the information as clear as possible, we have added graphs for the main indicators. Therefore, now the user can immediately see if any of the indicators has decreased or increased.” Daria Sheina, Business Analyst Ringostat Ringostat specialists also changed the design of the report to make it more understandable and attractive. Having entered the call log 2.0 Beta, the user sees a graph on the first screen. At the top you can select the time range for the data you want to see on the chart. And click on the squares with the indicators that you want to display as a curve: total calls; received calls; targeted calls; requests from new users; the total duration of all conversations; how long did the conversation last on average? How long did the average customer wait on the line? New call log Ringostat The new call log also has a table with data - only it is displayed below: New call log Ringostat If desired, you can easily collapse the graph and go straight to the table.