Post by account_disabled on Dec 10, 2023 1:35:08 GMT -5
Did you know that more than half of online customers are likely to cancel an order in the middle of the process, even after having a good conversation with the seller? Especially if it's a high-priced product. You have to think and think again. The higher the risk of having a big order canceled. The main reason may be hesitation. This is caused by many reasons that you, the reader, can easily prevent as follows. 1. Respond quickly Of course, no one likes to wait. Especially if it is a customer who has already decided to order the product. He probably wants to confirm the order. Section for merchants Responding quickly means you get paid faster. A slow response may help the customer to consider going to another store.
Because while the customer has to wait for you to answer He has free time to sit and use Facebook. play instagram which has the opportunity to find products that you like or products that are cheaper than yours Therefore, what you should do is quickly close the sale before the customer Email Data runs away. 2. Provide clear information about product delivery. Shipping costs and delivery time are things that should be told to customers from the beginning. Because if the customer finds out later that the price they charge does not include shipping costs. Or you don't have something ready to send. There is a high chance that the customer will feel bad. or not confident in your store Until it may cause him to decide to cancel the order immediately.
In addition, You should choose to send the product by registered mail or EMS which will cost more. But you can follow the parcel status. You can now increase customer confidence. 3. Give importance to old and regular customers. Many people choose to respond to new customers. before old customers Because I think there will be more opportunities to sell. and feel that old or regular customers can wait But in fact, these customers are twice as likely to purchase from you as new customers. Because they have confidence from the beginning that they can trust their purchases from you. Really deliver the product When it's like this If an old customer comes to order from you and has to wait a long time for you. There is a high chance that he will turn to other shops that are more important to him than yours. Therefore, don't be complacent.
Because while the customer has to wait for you to answer He has free time to sit and use Facebook. play instagram which has the opportunity to find products that you like or products that are cheaper than yours Therefore, what you should do is quickly close the sale before the customer Email Data runs away. 2. Provide clear information about product delivery. Shipping costs and delivery time are things that should be told to customers from the beginning. Because if the customer finds out later that the price they charge does not include shipping costs. Or you don't have something ready to send. There is a high chance that the customer will feel bad. or not confident in your store Until it may cause him to decide to cancel the order immediately.
In addition, You should choose to send the product by registered mail or EMS which will cost more. But you can follow the parcel status. You can now increase customer confidence. 3. Give importance to old and regular customers. Many people choose to respond to new customers. before old customers Because I think there will be more opportunities to sell. and feel that old or regular customers can wait But in fact, these customers are twice as likely to purchase from you as new customers. Because they have confidence from the beginning that they can trust their purchases from you. Really deliver the product When it's like this If an old customer comes to order from you and has to wait a long time for you. There is a high chance that he will turn to other shops that are more important to him than yours. Therefore, don't be complacent.